Payment Methods

Last Updated: October 08, 2026

Currency: United States Dollar (USD)

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

Shelfwrk aims to provide a clear and secure checkout experience for customers purchasing Night Lights, decorative lighting, ambient lights, and related home lighting products through our official website.

This Payment Methods Policy explains:

  • Which payment methods may be accepted
  • When customers are charged
  • How payment authorization and verification work
  • How shipping charges appear at checkout
  • How currency conversion works
  • How taxes and duties may be collected
  • How approved refunds are returned
  • How payment disputes are handled
  • How payment-related information is protected

This policy should be read together with our:

  • Shipping Policy
  • Refund & Returns Policy
  • Cancellation Policy
  • Privacy Policy
  • Terms of Service

All prices, shipping charges, applicable taxes collected by Shelfwrk, order totals, and approved refunds are displayed and processed in United States Dollars (USD) unless otherwise stated.

1. Accepted Payment Methods

Shelfwrk accepts the payment methods displayed during checkout.

Depending on availability, these may include:

  • Major credit cards
  • Major debit cards
  • PayPal
  • Other supported online payment methods available through checkout

Only payment methods actually displayed during checkout are available for a particular transaction.

Availability may vary depending on:

  • Customer country
  • Billing region
  • Card issuer
  • Payment provider
  • Device or browser
  • Checkout configuration
  • Security requirements
  • Temporary service availability

If a payment method does not appear during checkout, it should not be considered available for that order.

2. Credit and Debit Card Payments

Where card payment is available, customers may use eligible credit or debit cards supported by the checkout system.

The payment process may require:

  • Cardholder name
  • Card number
  • Expiration date
  • CVV or security code
  • Billing address
  • Billing ZIP or postal code
  • Additional bank authentication

Payment authorization is controlled by the issuing bank and applicable payment provider.

Shelfwrk cannot override a transaction declined by a customer’s bank or card issuer.

3. When Card Payments Are Charged

When payment authorization is successful, the card is generally charged or captured during checkout.

After successful payment confirmation, the order may begin processing.

A failed, incomplete, or declined payment does not create a confirmed paid order.

4. Payment Information Storage

Shelfwrk does not store full payment-card numbers or CVV security codes on its own systems.

Sensitive payment information is handled through third-party payment-processing infrastructure.

Customers should enter payment-card details only through the official Shelfwrk checkout.

5. Additional Card Verification

Depending on the transaction, the bank or payment provider may require:

  • CVV verification
  • Billing ZIP or postal-code verification
  • Billing-address matching
  • 3-D Secure
  • Strong Customer Authentication (SCA)
  • One-time verification code
  • Banking-app confirmation
  • Fraud-prevention review

If required verification is not completed successfully, payment may be declined.

6. PayPal

PayPal may be available when displayed during checkout.

Customers selecting PayPal may be redirected to PayPal to log in and approve the transaction.

PayPal payments are subject to PayPal’s own:

  • Account requirements
  • Funding-source rules
  • Security procedures
  • Transaction reviews
  • Processing policies

Shelfwrk cannot override payment decisions made by PayPal.

7. Pending PayPal Transactions

Certain PayPal payments may remain pending.

This can happen with:

  • Bank-funded transactions
  • eCheck
  • Delayed funding sources
  • PayPal security review

Shelfwrk may wait until PayPal confirms the transaction as cleared before beginning order processing or shipment preparation.

8. Order Confirmation

An order is generally considered successfully submitted after payment has been authorized and accepted.

Shelfwrk may send an order-confirmation email after checkout.

An order confirmation does not necessarily mean:

  • The shipment has left our facility
  • The carrier has collected the package
  • Tracking is active
  • Fraud or payment review has been completed

Some transactions may require additional verification before fulfillment.

9. Order Verification and Fraud Prevention

Shelfwrk may conduct reasonable verification for certain transactions.

Additional review may occur when:

  • Order value is unusually high
  • Billing and shipping addresses do not reasonably match
  • Multiple payment attempts fail
  • Multiple orders are placed within a short period
  • Transaction activity appears unusual
  • Customer information is incomplete
  • A payment provider raises a security alert

These reviews are intended to reduce unauthorized transactions and payment fraud.

10. Information We May Request for Verification

Where additional review is required, Shelfwrk may request limited information such as:

  • Order ID
  • Customer name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Confirmation of the products ordered

Shelfwrk will not normally ask customers to send complete card numbers or CVV codes through ordinary email.

11. Unable to Verify an Order

If an order cannot reasonably be verified, Shelfwrk may:

  • Temporarily hold the order
  • Request additional confirmation
  • Decline fulfillment
  • Cancel the order

If payment has already been collected and the order is canceled, the eligible amount will be returned to the original payment method.

12. Currency

Shelfwrk processes website transactions in:

United States Dollars (USD)

This includes:

  • Product prices
  • Standard shipping charges
  • Applicable amounts collected through checkout
  • Order totals
  • Refunds

13. Currency Conversion

If a customer’s payment account uses another currency, the financial institution may convert the transaction from USD.

The customer may be charged:

  • Currency-conversion fees
  • Foreign-transaction fees
  • International-processing fees
  • Other account-specific charges

Shelfwrk does not control:

  • Exchange rates
  • Conversion fees
  • Bank fees
  • Card-issuer charges
  • PayPal conversion rates

14. Refund Currency Differences

Approved refunds are processed in USD.

If the customer’s bank converted the original USD payment into another currency, the local-currency refund amount may differ from the original local-currency charge because of:

  • Exchange-rate movement
  • Currency-conversion fees
  • Bank policies
  • Payment-provider policies

Shelfwrk does not control these currency differences.

15. Checkout Pricing

Before completing payment, customers should review the full checkout summary.

Depending on the transaction, checkout may display:

  • Product subtotal
  • Promotional discount
  • Shipping charge
  • Sales tax
  • VAT
  • GST
  • Import duties
  • Customs-related amounts
  • Final order total

The amount displayed before payment is submitted is the amount associated with the transaction, subject to correction of an obvious technical or pricing error.

16. United States Shipping Charges

For eligible orders shipping within the United States:

  • Standard Shipping: USD 9.99
  • Free standard shipping: Eligible product subtotal of USD 149 or more

Applicable U.S. sales tax is calculated during checkout where legally required.

17. Canada Shipping Charges

For eligible Canadian orders:

  • Standard Shipping: USD 14.99
  • Free standard shipping: Eligible product subtotal of USD 199 or more

Canadian orders may also be subject to applicable:

  • Taxes
  • Duties
  • Brokerage charges
  • Customs-processing charges

Where Shelfwrk collects these amounts during checkout, they will be displayed before payment.

18. United Kingdom & Europe Shipping Charges

This region includes:

  • United Kingdom
  • France
  • Germany
  • Spain
  • Italy
  • Belgium
  • Portugal

Standard shipping is:

  • USD 19.99

Free standard shipping is available when the eligible product subtotal reaches:

  • USD 249 or more

Applicable VAT, duties, customs charges, or other import-related amounts may apply depending on the destination.

19. Australia Shipping Charges

For eligible Australian orders:

  • Standard Shipping: USD 24.99
  • Free standard shipping: Eligible product subtotal of USD 299 or more

Applicable GST, duties, or customs-processing charges may apply.

20. Free Shipping Calculation

Unless a promotion clearly states otherwise:

  • Free-shipping thresholds are calculated from the eligible product subtotal after discounts
  • Taxes do not count toward the threshold
  • Duties do not count toward the threshold
  • Shipping charges do not count toward the threshold
  • Separate orders cannot be combined
  • Free shipping applies to standard shipping only

The shipping amount shown during checkout controls the transaction.

21. Taxes and Duties

Applicable taxes or duties collected by Shelfwrk are displayed during checkout where required or supported.

For international destinations, charges may include:

  • VAT
  • GST
  • Import duties
  • Brokerage
  • Customs-processing fees

22. DDP Where Available

For certain international destinations, Shelfwrk may use a:

Delivered Duty Paid (DDP)

arrangement where supported.

If checkout clearly states that applicable duties or taxes are included, customers generally should not be required to pay those same included charges again upon delivery.

DDP availability may vary based on:

  • Destination
  • Product
  • Customs regulations
  • Carrier
  • Shipping route

23. Charges Not Collected at Checkout

If Shelfwrk does not collect a particular tax, duty, brokerage, or customs charge during checkout, the charge may be collected separately by:

  • Customs authority
  • Carrier
  • Brokerage provider
  • Local government agency

Shelfwrk does not control fees independently imposed by those parties.

24. Promotions and Discount Codes

Promotional codes must generally be applied before checkout is completed.

Promotions may:

  • Have expiration dates
  • Apply only to selected products
  • Require a minimum order value
  • Exclude shipping
  • Have other disclosed conditions

Discounts generally cannot be added retroactively after an order has already been placed.

25. Promotional Pricing Errors

Shelfwrk may correct an obvious promotion, pricing, or checkout error.

If a material pricing problem affects an order before fulfillment, Shelfwrk may:

  • Contact the customer
  • Correct the error
  • Cancel the affected order where necessary
  • Issue the applicable refund

We will not intentionally substitute a materially different transaction price without addressing the error.

26. Unsupported Payment Methods

Unless Shelfwrk specifically agrees otherwise in writing for an individual order, we do not accept:

  • Cash on Delivery (COD)
  • Personal checks
  • Business checks
  • Money orders
  • Cryptocurrency
  • Direct cash payment
  • Direct bank transfer
  • Wire transfer
  • Payment through private messages
  • Unverified off-site invoices

Customers should complete payment through the official Shelfwrk checkout.

27. Declined Payments

If payment is declined:

  • The order is not confirmed
  • Standard fulfillment does not begin

Possible reasons include:

  • Insufficient funds
  • Insufficient available credit
  • Incorrect card details
  • Expired card
  • Billing-address mismatch
  • Incorrect billing ZIP
  • Bank security restriction
  • Failed 3-D Secure verification
  • International transaction restriction
  • Fraud-prevention control
  • Temporary payment-provider issue

28. What to Do if Payment Is Declined

Customers may:

  • Check payment information
  • Verify the billing address
  • Confirm available funds or credit
  • Complete required authentication
  • Contact their issuing bank
  • Try another accepted payment method
  • Use PayPal if available
  • Try another browser or device

Shelfwrk cannot override a payment decline issued by a financial institution.

29. Pending Authorizations

A bank or card issuer may display a temporary pending authorization after a payment attempt.

A pending authorization does not necessarily mean Shelfwrk has collected a completed payment.

If the transaction does not complete, the pending authorization may:

  • Be released
  • Be voided
  • Expire automatically

The financial institution controls when the pending amount is released.

30. Duplicate Pending Authorizations

Multiple checkout attempts can sometimes create more than one pending authorization.

This does not necessarily mean multiple completed charges were collected.

If you believe more than one completed payment was collected for the same intended order, contact Shelfwrk Support.

31. Duplicate or Incorrect Charges

If a transaction appears duplicated or incorrect, please provide:

  • Full name
  • Order ID
  • Email address used at checkout
  • Transaction date
  • Transaction amount
  • Screenshot or transaction reference where useful

For a card transaction, the final four digits may help identify the payment.

Do not send a complete card number or CVV code.

32. Cancellation Refunds

Order cancellation is governed by our Cancellation Policy.

Customers may generally request cancellation within:

  • 24 hours after placing an order

provided the order has not already entered processing or shipment preparation.

Submitting a cancellation request does not guarantee that cancellation can still be completed.

33. Return Refunds

Returns are governed by our Refund & Returns Policy.

When a return is approved, refund eligibility depends on:

  • Return reason
  • Product condition
  • Whether authorization was obtained
  • Whether the return instructions were followed
  • Inspection outcome

34. Refund Processing Time

Most approved refunds are initiated within:

  • 5–7 business days after refund approval

unless another timeframe is stated in the applicable Cancellation or Refund & Returns Policy.

The customer’s financial institution may require additional time before the refund appears.

35. Refund Method

Approved refunds are normally returned to the:

Original payment method used during checkout

Examples:

  • Card payment: Original card
  • PayPal: Original PayPal transaction

Refunds are not normally redirected to:

  • Another card
  • Another bank account
  • Another PayPal account
  • An unrelated third party

36. Bank Processing After Refund

Shelfwrk’s refund-processing period is separate from the financial institution’s posting period.

After Shelfwrk submits an approved refund, additional time may be required by:

  • Banks
  • Card issuers
  • PayPal
  • Other payment providers

Shelfwrk cannot control their posting schedule.

37. Shipping-Related Refunds

Refunds involving:

  • Lost shipments
  • Shipping errors
  • Damaged deliveries
  • Returned-to-sender packages
  • Other delivery issues

are handled according to our Shipping Policy and applicable Refund & Returns Policy.

38. Payment Disputes and Chargebacks

If you do not recognize a transaction or believe there is a payment issue, you may contact Shelfwrk so we can review the matter.

Customers retain the right to contact their bank or payment provider.

If a chargeback or payment dispute is opened, the financial institution controls the dispute process.

39. Records Used in Payment Disputes

Shelfwrk may provide relevant information to the payment provider when responding to a legitimate dispute.

This may include:

  • Order records
  • Payment records
  • Shipment tracking
  • Delivery confirmation
  • Customer communications
  • Refund records
  • Applicable store policies

Information is provided only as reasonably necessary for the dispute.

40. Fraudulent or Abusive Payment Activity

Shelfwrk may restrict transactions where there is a reasonable concern involving:

  • Unauthorized payment
  • Fraud
  • Deliberately false transaction information
  • Repeated abusive chargeback activity
  • Other payment-related misuse

Nothing in this section limits a customer’s legitimate right to dispute an unauthorized or incorrect charge.

41. Transaction Security

Shelfwrk uses reasonable technical and organizational measures intended to help protect payment-related information.

These may include:

  • SSL/TLS encryption
  • Secure checkout connections
  • PCI-compliant third-party payment processing
  • Fraud-monitoring tools
  • Restricted access controls
  • Payment-provider verification

42. Sensitive Payment Information

Shelfwrk does not store complete card numbers or CVV codes on its own systems.

Customers should never send the following by ordinary email:

  • Complete card number
  • CVV or CVC
  • Banking password
  • PayPal password
  • One-time authentication code
  • Other sensitive login credentials

43. Customer Security Responsibilities

Customers should also take reasonable steps to protect their payment accounts.

We recommend:

  • Using the official Shelfwrk website
  • Checking the website address before payment
  • Protecting account passwords
  • Avoiding payment through unverified links
  • Never sharing one-time verification codes
  • Reviewing financial statements for unfamiliar transactions

44. Product Purchase Information

Shelfwrk sells ready-to-ship:

  • Night Lights
  • Decorative lighting
  • Ambient bedside lights
  • Artistic table lights
  • Wooden lighting products
  • Related home lighting accessories

Customers should review the individual product page before completing payment.

Relevant product details may include:

  • Dimensions
  • Materials
  • Light color or lighting effect
  • Power source
  • Charging method where applicable
  • Adapter or USB information
  • Included accessories
  • Product weight
  • Shipping information

These details help customers determine whether a Night Light or decorative lighting product is suitable before checkout.

45. One-Time Purchases

Unless a product page or checkout clearly states otherwise, Shelfwrk purchases are:

One-time transactions

Purchasing a Shelfwrk product does not automatically enroll customers in:

  • Subscription billing
  • Recurring charges
  • Automatic renewal

Any future recurring-payment service would require separate disclosure before enrollment.

46. Transparency

Shelfwrk aims to make material payment information available before customers complete checkout.

This includes:

  • Product pricing
  • Standard shipping charges
  • Free-shipping thresholds
  • Available payment methods
  • Applicable taxes where collected
  • Refund terms
  • Customer-support information

Customers should review the final checkout summary before submitting payment.

47. Consumer Rights

Nothing in this Payment Methods Policy is intended to limit rights that cannot legally be waived.

Customers may have additional protections under applicable consumer or payment law.

Where mandatory law provides greater protection, that requirement takes priority.

48. Related Shelfwrk Policies

This Payment Methods Policy should be read together with our:

  • Shipping Policy
  • Refund & Returns Policy
  • Cancellation Policy
  • Privacy Policy
  • Terms of Service

Each policy covers a different part of the transaction.

49. Changes to This Policy

Shelfwrk may update this policy when:

  • Payment methods change
  • Payment providers change
  • Checkout functionality changes
  • Shipping rates change
  • Free-shipping thresholds change
  • Refund procedures change
  • Security practices change
  • Legal requirements change

When a revised version is published, the Last Updated date will be updated.

50. Contact Shelfwrk

For questions about:

  • Payment processing
  • Failed payments
  • Declined transactions
  • Billing issues
  • Duplicate charges
  • Pending authorizations
  • Refunds
  • Checkout issues

contact:

Shelfwrk Support

Phone: +1 (202) 660-3500

Email: help@shelfwrk.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing transaction, please include your Order ID whenever available.

Do not send full credit-card numbers, CVV codes, banking passwords, PayPal passwords, or one-time security codes by email.