Last updated: October 07, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Shelfwrk, we prepare and process Night Light and decorative lighting orders shortly after payment confirmation.
Because products may require order verification, protective packaging, accessory checking, shipping-label preparation, and carrier coordination, cancellation availability depends on the order status at the time the request is received.
This Cancellation Policy explains:
- Cancellation eligibility
- Order modification requests
- Refund timing
- Shipment-related limitations
- Customer responsibilities
This policy should be read together with our:
- Shipping Policy
- Refund & Returns Policy
- Payment Policy
- Terms of Service
All refunds and payment-related transactions are processed in USD.
1. Cancellation Window
Customers may request order cancellation within:
- 24 hours after placing the order
only if the order has not:
- Entered processing
- Started packaging preparation
- Received shipment labeling
- Been scheduled for carrier pickup
- Been handed to the carrier
For international shipments, cancellation may also become unavailable once:
- Export documentation has started
- Customs preparation has started
- International carrier processing has begun
If shipment preparation has already begun, cancellation may no longer be possible.
If cancellation is unavailable, eligible customers may still request support under the Shelfwrk Refund & Returns Policy after delivery.
2. Order Changes
Requests involving:
- Shipping address updates
- Product changes
- Quantity changes
- Design changes
- Light color or style changes, where applicable
are generally handled as:
- Cancellation and re-order requests
and should be submitted within the same:
- 24-hour cancellation window
before shipment processing begins.
If a shipment is already in transit:
- Carrier re-routing
- Address correction
- Delivery redirection
- Re-delivery fees
may apply depending on the carrier and destination.
Any additional charges are communicated before changes are finalized.
3. How to Request a Cancellation
To request cancellation, customers should contact Shelfwrk support as soon as possible after placing the order.
Please include:
- Order ID
- Email address used during checkout
- Phone number where applicable
- Cancellation request details
Contact Information
Email: help@shelfwrk.com
Phone: +1 (202) 660-3500
Suggested subject line:
Cancel Order #[Order Number]
For security purposes, Shelfwrk may request additional verification before modifying or canceling an order.
4. Refunds for Approved Cancellations
If a cancellation request is approved:
- A refund is generally issued to the original payment method in USD
Approved cancellation refunds are typically initiated within:
- 5–7 business days
after cancellation confirmation.
Banks, PayPal, and payment providers may require additional processing time before funds appear in the customer account.
If another currency is used by the customer’s bank or payment provider:
- Exchange rates
- Conversion timing
- International processing fees
are determined solely by the customer’s financial institution or payment provider.
Temporary pending authorizations are controlled by the customer’s bank and may take additional time to disappear automatically.
5. Orders That Cannot Be Canceled
Cancellation is generally unavailable once:
- Order processing has begun
- Protective packaging has been completed
- The shipping label has been generated
- Carrier pickup has been scheduled
- The shipment has been handed to the carrier
Because Shelfwrk sells in-stock Night Lights and decorative lighting products, orders may move into packing and shipment preparation shortly after payment confirmation.
In rare situations where a shipment can still be stopped after processing begins, Shelfwrk may approve cancellation and deduct non-recoverable costs that have already been incurred, where permitted by law.
These costs may include:
- Carrier charges
- Packaging costs
- Shipping-label charges
- Special handling costs
Any deduction will be explained before final cancellation approval.
6. Damaged or Incorrect Orders
If an order arrives:
- Damaged
- Incomplete
- Defective
- Incorrect
customers should contact Shelfwrk support within:
- 72 hours after delivery
and provide:
- Photos of the product
- Photos of the packaging
- Shipping-label images where available
- Photos of damaged or missing accessories where applicable
Customers should retain all original packaging materials until the review process is completed.
Issue-related claims are handled according to the Shelfwrk Refund & Returns Policy.
7. If Shelfwrk Cancels an Order
Shelfwrk may cancel an order if:
- Inventory becomes unavailable
- Payment verification fails
- Fraudulent activity is suspected
- Shipment restrictions apply
- Product quality issues are identified before shipment
- Operational issues prevent fulfillment
If Shelfwrk cancels an order after payment is received:
- An eligible refund is generally issued in USD to the original payment method
Where appropriate, alternative product options may be offered depending on inventory availability.
Customers are not required to accept a substitute product.
8. Customer Responsibilities
Customers are responsible for:
- Reviewing order details before checkout
- Selecting the correct product, design, and quantity
- Providing accurate shipping information
- Monitoring shipment updates
- Contacting Shelfwrk promptly if order changes are needed
Failure to provide accurate delivery information may result in:
- Failed delivery
- Additional carrier fees
- Shipment delays
- Return-to-sender processing
9. Consumer Rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Where local law provides additional customer protections, those rights continue to apply.
10. Transparency Notice
Shelfwrk is committed to maintaining transparent cancellation and refund practices consistent with:
- International e-commerce standards
- Customer transparency expectations
- Google Merchant Center policy requirements
The following principles apply throughout the website:
- Cancellation conditions are disclosed clearly
- Refund timelines are explained publicly
- Payment handling is described transparently
- Shipping-related limitations are identified before checkout
- Customers are informed when an order can no longer be canceled
Shelfwrk does not intentionally hide material cancellation-related conditions from customers.
11. Contact Information
If customers have questions regarding:
- Cancellation eligibility
- Order modifications
- Shipment status
- Refund timing
please contact Shelfwrk support.
Contact Information
Phone: +1 (202) 660-3500
Email: help@shelfwrk.com
Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST